Refund policy

Thank you for shopping at Nubo Watches!

At Nubo Watches your satisfaction is our number one priority.  If any time you're unhappy with a purchase, contact us and we'll be happy to work with you to get it rectified.

If an item does not fit, let us know.  We work with hundreds of jewelers around the US.  We can get you in contact with one and get the watch or bracelet resized for you without a charge.  Or if you prefer to use your own, let us know and we might be able to work out a discount.

Our store policy accepts all products returned in their originally package, unused, within 30 days of receiving the item.  So if you're unhappy with what you got, and you're in the 30 day window, send it back! We'll be happy to process the return for you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

There is a 15% restocking fee for all items that have been opened.

To start a return, you can contact us at nubowatches@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nubowatches@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.